Members Operational Resource Library

Accessibility

• Pool Accessibility
• Website Accessibility 

Community Maintenance

• Apartment Turnover
• Curb Appeal
• Fire & Life Safety
• Marijuana
• Mold Action Kit
• Package Management
• Recycling Programs
• Smoke-Free Community
• Software Contract Considerations

Evictions

• Evictions

Fair Housing

• Criminal Screening
• Deaf/Hard of Hearing
• Disparate Impact
• Emotional Support Animals
• Familial Status and Occupancy Standards
• Protected Classes

Human Resources

• Bring Your Own Devices
• Employee Engagement & Recognition
• Flex Scheduling
• Labor & Employment
• Staffing Considerations
• Talent Recruitment

Leasing

• Flexible Rentals
• Leasing Safety

Legal

• Landlord and Tenant Laws

Onsite Operations

• COVID-19
• Music Licensing

Owner Relations

• Management Agreements

Privacy & Data Security

• Communication, Data Security, and Privacy

Rent Collection

• Multifamily Debt Collection

Resident Relations

• Conflict Resolution
• Mental Health

Screening

• Resident Screening
• Synthetic Fraud